Refund policy

If, after payment, access could not be issued for reasons on our side — the seat turned out to be unavailable, or the platform rejected the sign-in confirmation — the cost of the rental is refunded in full.

You do not need to contact us for this: the unfinished rental is cancelled and the funds are returned to your internal balance.

The refund is made to the internal balance of your account. From there the funds can be spent on any other rental.

If you do not want to leave the money on your balance, write to us: the amount paid is refunded in the same way the payment was made, or in another way agreed with you, within the period established by law. You always have the right to demand a refund in money — crediting to the balance does not replace or cancel it.

You may cancel the rental at any time — this right is given by Article 32 of the Russian Consumer Rights Protection Law (Law No. 2300-1), and we do not restrict it. The same article obliges the Customer to reimburse the Contractor for actually incurred costs.

In our case these costs equal the full cost of the rental, and here is why. When you place an order, you occupy a specific seat on a specific account. It is taken off sale for the entire paid term and remains reserved for you regardless of whether you play or not.

The number of seats on one account is limited — the PlayStation platform allows only a certain number of devices to play at the same time. An occupied seat can be neither divided, nor sold a second time, nor put back on sale retroactively: the time for which it was reserved for you has already passed. The cost arises at the moment of ordering and does not decrease over time.

Therefore, when you cancel a rental for which access has already been issued, the amount to be refunded is zero. Access is revoked immediately after you contact us — it is not possible to continue playing after cancelling.

If the rental term has not yet begun — you have not entered the console code and 24 hours have not passed since payment — cancelling returns the full cost of the rental. After 24 hours the term begins by itself (clause 15 of the offer): from that moment the seat is reserved for you for the entire term, and the calculation above applies.

If access was lost during the paid term through our fault, we first restore it — as a rule, by linking the console again with a new code.

If access could not be restored, the full cost of the rental is refunded.

This case differs from cancelling on your own initiative: the service was not provided by us, so we have nothing to retain.

A breach of section 4 of the offer: changing the password of the rented account, passing access to third parties, making purchases from the rented account.

You having no internet connection, a lack of space on the console and other circumstances on the Customer's side.

A refund request is satisfied within ten days from the date of the request (Article 31 of the Consumer Rights Protection Law).

Automatic refunds — for access that was not issued — arrive on the balance immediately; there is no need to wait ten days.

Write to support@impmarket.com from the address given at registration. Say which rental the question concerns — that is enough for us to find it in the history.

If an order is not fulfilled — the supplier refused, the region did not match, the game is already on your account — its cost is returned to your internal balance automatically. You do not need to contact us for this: the refund arrives together with a note on the order page and an email.

After issue, the purchase is fully performed: the code or eSIM data is shown in the account area, the top-up is credited to the details you specified, the Steam gift is sent. A code that has been shown cannot be “returned” — once it is known, it can be used, so no refund is made for a fulfilled order, as for any fully rendered service.

If an issued code or QR did not work, the request is considered if there is a video recording made during the first activation, immediately after receipt. The recording must be a single one, with no cuts, and must show the order page with its number, the opening of the code, the entry of the code into the service, and the service's response. Screen recording must be started before the code is opened: the code is single-use, and after it has been shown it is impossible, without a recording, to establish whether it was issued non-working or has already been used. Without such a recording, no refund is made for a code. The moment the code or QR is first opened on the order page is recorded by the service, and the recording is checked against this time.

A Steam gift is considered issued at the moment it is sent, not accepted: after that it is with Steam, and we do not control it. If you decline the gift or do not accept it within thirty days — that is the period under Steam's rules — the game returns not to us but to the sender's service account, so the money for it is not automatically returned to the balance.

This does not deprive you of the right to cancel the service. If the gift is declined or not accepted, write to us — we will send the same game again to another link of yours or, if that is not possible, refund the cost less actually incurred costs. Do not leave the gift unaccepted in the expectation of an automatic refund: it will not come.

Crediting to details that you specified incorrectly — someone else's Steam login, someone else's game ID — is equated with fulfilment of the order: we cannot verify whom the details belong to, and still less can we recall a credit from the platform. Check the details before paying; the service checks the Steam login in the form where possible.

Until the game has been bought, cancelling is done with a button in the account area, and the cost of the seat is returned to the internal balance in full. The seat returns to the group buy. You do not need to contact us for this.

If the required seats are not paid for within the group buy period, or the acquisition proved impossible, the group buy is cancelled by itself: the money is returned to all participants in full, also without a request.

After we have begun the acquisition, cancelling is still possible — this right is given by Article 32 of the Consumer Rights Protection Law, and we do not restrict it. The same article obliges the Customer to reimburse the Contractor for actually incurred costs, and in this case they are real: the account has been registered, the game has been bought, and it cannot be returned to the platform.

What is deducted is the share of the cost of the game that falls on your seat, not the whole amount: the costs are divided among the seats of the account. If part of the cost has already been returned to you (for example, the share for a PlayStation 4 seat paid for later), it is also taken into account. A PlayStation 4 seat has no share of the cost of the game — the game is paid for by the PlayStation 5 seats; only the part of its price that we have already returned to the owners of those seats is deducted. The remainder arrives on the internal balance; it cannot be negative — you do not need to pay extra for cancelling under any calculation.

We tell you the calculation for your seat before the refund is made, stating the amount of costs on which we rely. Cancelling is processed by support — write to us from the seat page.

After the refund the seat is no longer yours. The account password is not changed at that moment, so as not to knock out the other participants: if your console remains in the account, it will be signed out of it when the next buyer buys the seat — we change the password on that purchase.

If the platform blocks the account, providing access becomes impossible due to circumstances beyond our control. We take reasonable measures to restore access, but cannot guarantee it and do not offer separate compensation for such a case. This does not cancel your right to protection in the manner established by law.

Such a seat is bought when the game on the account has already been bought, so it cannot be cancelled with a button in the account area. You still have the right to cancel under Article 32 of the Consumer Rights Protection Law: write to us from the seat page.

The calculation in clause 9 is designed for seats bought from us: it proceeds from the price paid, and the price of a seat from a player was set by the seller. Therefore we calculate the amount to be refunded for such a seat on your request and tell you it before the refund is made — together with the costs on which the calculation relies.

Access to the bought seat opens after the account password is changed; exactly when is shown before payment. If the password change did not go through, we repeat it, and if it fails again we sort it out manually — the seat is reserved for you the whole time.

If you sold a seat, the money for it is proceeds from a sale, not a refund of money paid: it arrives on the internal balance at the moment of purchase, and it cannot be withdrawn from the balance (clause 13 of the offer). The procedure in clause 2 does not extend to this money.

If the platform blocks the account, the last paragraph of clause 9 applies — equally to a seat bought from us and one bought from another player.

If a seat is removed for breaking the rules of use (clause 14 of the offer), the money for it is returned by the same calculation as for cancelling after the game has been bought (clause 9): the amount paid for the seat less your share of the actually incurred costs of the game, and for a PS4 seat — less the part of its price already returned to the owners of PS5 seats. The amount is credited to the internal balance at the moment of removal and may turn out to be zero if the deduction covers the amount paid; we state the amount and what was deducted from it in an email.

On removal, the account password is changed if your console could have remained in it: we do not wait for the next sale of the seat.

A seat bought from another player (clause 10) is not removed this way: we consider a dispute about it and the calculation on request and tell you the amount before the refund.

If you disagree with the removal, write to us. This does not restrict your right to protection in the manner established by law.

If, after the rental ends, your console continues to hold the seat through console sharing, the price of one day of rental is debited from the balance once a day — no more than seven times and only within the remaining balance (clause 16 of the offer). This is a fee for using a seat that should already have passed to the next player.

If you turned off console sharing before we saw it, write to us: we will return to the balance the fee for the days when the seat was not held.

Such a seat passes to you when the seller turns off console sharing on their console — they have a day for this (clause 17 of the offer). The money is debited at the time of purchase and waits for the outcome of the deal.

If the seat is not freed within a day, the purchase is cancelled by itself, and its cost is returned to the balance in full. You do not need to contact us for this.